Account Manager

INTERCONNECT SOLUTIONS COMPANY LLC • Centennial, CO

19h

About The Position

The Account Manager (AM) owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall customer satisfaction. This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of experience in business-to-business customer service, account management, program management, or related roles
• Experience working in a manufacturing environment with exposure to production, scheduling, or supply chain processes
• ERP / MRP system experience
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Comfortable working in Teams, Zoom, and other collaboration tools
• Strong customer-facing communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong problem-solving skills with the ability to make independent decisions
• High level of ownership, accountability, and follow-through
• Effective collaboration across cross-functional teams
• Ability to adapt to shifting customer demand and production priorities
• Experience managing customer escalations and driving resolution
• Strong organizational and time management skills
• Professional written and verbal English communication
• Applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.

Nice To Haves

• Experience in contract manufacturing, cable/harness, or molding environments
• Aerospace and Defense industry experience

Responsibilities

• Serve as the primary point of contact and advocate for assigned customer accounts
• Build and maintain strong, long-term customer relationships
• Lead customer communications including meetings, calls, and periodic site visits
• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment
• Provide proactive order status updates, delivery schedules, and open order reporting to customers
• Drive on-time delivery performance across assigned accounts
• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams
• Drive accountability and clear communication across cross-functional stakeholders
• Manage RFQs, re-quotes, and ongoing pricing activities
• Coordinate material costs, labor inputs, and pricing updates with internal teams
• Support margin performance through effective pricing and cost awareness
• Manage customer forecasts, blanket orders, and Kanban programs
• Coordinate material pipelines and demand changes with Supply Chain and Production teams
• Support alignment between customer demand and internal production planning
• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments
• Manage customer escalations and drive timely resolution
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement
• Utilize ERP/MRP systems to track orders, forecasts, and account performance
• Provide customer forecasts and sales-related reporting to Sales Leadership
• Maintain accurate documentation of customer requirements and program details
• Perform other duties as required to support business needs

Benefits

• We are committed to a high-performance culture of ownership, responsibility, and accountability, which will lead to breakthrough results in service for our customers and highly motivated employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees