Account Manager, Majors

Axon•Salt Lake City, UT

About The Position

Axon is hiring an Account Manager focused on major law enforcement accounts, supporting strategic growth and public safety transformation across major agencies. The role partners closely with a Key Account Leader to co-own revenue goals, strengthen customer relationships, coordinate internal resources, and help ensure Axon solutions deliver measurable outcomes. The territory is the Mountain West: Wyoming, North Dakota, South Dakota, Missouri, and Utah. The Account Manager manages opportunities from discovery through long-term adoption, working with senior agency stakeholders and internal teams to support customer success.

Requirements

At least 3 years of full-cycle new business sales experience, from prospecting to close; enterprise SaaS or complex B2B experience is preferred.
Ability to consistently exceed quota in a hunter capacity, build pipeline from scratch, and close multi-stakeholder deals.
Success managing large, multi-stakeholder accounts; public sector or public safety experience is preferred.
Experience with sales forecasting, pipeline management, and CRM tools such as Salesforce.
Ability to own a quota and align closely with cross-functional partners to deliver outcomes.
Exceptional communication and ability to influence across roles and levels.
High ownership mentality and ability to manage accounts like a business.
Ability to travel 60–80% within the territory.

Nice To Haves

Experience in enterprise SaaS or complex B2B sales.
Experience managing large public-sector or public-safety accounts.

Responsibilities

Close new business and expansions across major city police departments and county sheriff’s offices in the territory.
Build and manage a long-term growth pipeline and maintain accurate Salesforce forecasts, including stage, close date, and next steps.
Co-own a quota alongside a Key Account Leader; closed revenue is attributed to the team.
Build and expand multi-threaded relationships with senior agency stakeholders.
Identify whitespace, align Axon solutions with customer priorities, and execute territory growth plans.
Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover opportunities.
Serve as the primary liaison between customers and internal teams, including CSMs, Solutions, Legal, and Services.
Scope aligned deals and ensure seamless handoff and execution for post-sale success.
Monitor service fulfillment and escalate risks to keep customer outcomes on track.
Use Salesforce and AI tools such as ChatGPT to improve productivity, insights, and communication.
Deliver with clarity, urgency, and ownership from pipeline development through post-sale success.