Account Manager, Majors

Axon•Scottsdale, AZ

About The Position

Axon is hiring an Account Manager focused on major law enforcement accounts to drive strategic growth and support public safety transformation across large U.S. state patrol agencies. In partnership with a Key Account Leader, the Account Manager co-owns revenue goals, develops customer relationships, coordinates internal resources, and helps ensure Axon solutions deliver measurable outcomes. The role covers the Mountain West territory (WY, ND, SD, MO, UT) and involves managing opportunities across major city police departments and county sheriff’s offices. The Account Manager leads customer engagement from discovery through adoption, develops growth plans, maintains pipeline and forecasts, and coordinates cross-functional teams to support successful execution and post-sale outcomes. Travel within the territory is expected at 60–80%.

Requirements

At least 3 years of full-cycle new business sales experience, from prospecting to close, ideally in enterprise SaaS or complex B2B.
Demonstrated ability to consistently exceed quota in a hunter capacity, build pipeline from scratch, and close multi-stakeholder deals.
Experience managing large, multi-stakeholder accounts, preferably in the public sector or public safety.
Experience with sales forecasting, pipeline management, and CRM tools such as Salesforce.
Ability to own a quota and work closely with cross-functional partners to deliver outcomes.
Exceptional communication skills and ability to influence people across roles and levels.
High ownership mentality and willingness to treat accounts like a business.
Ability to travel 60–80% within the territory.

Nice To Haves

Experience in enterprise SaaS or complex B2B sales.
Experience managing large accounts in the public sector or public safety.

Responsibilities

Close new business and expansion opportunities across a territory of major city police departments and county sheriff’s offices.
Build and manage a long-term growth pipeline and maintain accurate Salesforce forecasts, including stage, close date, and next steps.
Co-own a quota alongside a Key Account Leader; closed revenue is attributed to the team.
Build and expand multi-threaded relationships with senior agency stakeholders.
Identify whitespace, align Axon solutions with customer priorities, and execute territory growth plans.
Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover opportunities.
Serve as the primary liaison between customers and internal teams, including CSMs, Solutions, Legal, and Services.
Scope aligned deals and ensure seamless handoff and execution for post-sale success.
Monitor service fulfillment and escalate risks to keep customer outcomes on track.
Use Salesforce and AI tools, such as ChatGPT, to improve productivity, insights, and communication.
Deliver with clarity, urgency, and ownership from pipeline development through post-sale success.