Account Manager
About The Position
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. In this role you will build and growth high-impact relationships with key retail partners while acting as a trust advisor who drives account success, satisfaction, and revenue growth. You will collaborate cross-functionally to develop strategic solutions, uncover new opportunities, and deliver innovative ideas that elevate client performance and strength long-term partnerships.
Requirements
- High School diploma or equivalent required
- Minimum 3 years’ experience in account management, sales or related field, preferable within the travel or financial services industry
- Proven record in managing small to medium sized accounts and achieving sales targets
- Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
- Excellent relationship building, analytical, and problem-solving abilities
- Self-motivated, results-orientated, accountable, with the ability to work independently
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction
- Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
- Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
- Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
- Introduce new ideas, tools, and product enhancements to support client success and business growth
- Lead client meetings to review performance, address challenges, and present new solutions and offerings
- Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
- Monitor market, competitor, and industry trends and activity to identify new opportunities
Benefits
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
- Short-term incentive bonuses
- Merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
