Account Manager

SunSource • Dover, OH

38d • Hybrid

About The Position

The primary role of this position is to sell the services and products of Dover Hydraulics and SunSource. This position includes a base plus commission with a guarantee for a period of time to account for a transition period when appropriate. Dover Hydraulics, a SunSource company, is a full-service hydraulic repair and engineering company serving the backbone of American industry since 1982. Known for quality, speed, and technical expertise, we provide end-to-end support for cylinders and components, including testing, parts, and repair. Customers choose Dover as their one-stop partner to reduce downtime and keep critical operations moving.

Requirements

• 4 year degree in engineering, marketing, business management, or related field OR equivalent in experience
• 3 + years of experience in project management, outside sales, marketing, or related field
• Knowledge of hydraulic cylinder, pumps, motors, and valves
• Training with Manager or Mentor, Industry Specific Training as needed

Responsibilities

• Services existing accounts, obtains orders for services that Dover Hydraulics provides, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales customers
• Presents to customers using the appropriate outlets based on customer needs
• Focuses sales efforts by studying existing and potential sales volume of existing customers and potential customers
• Uses DHI Network to enter jobs, scope, and description
• Communicates clearly with the operations manager, giving special instructions as directed by the customer as needed
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating repair results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed
• Communicates clearly and concisely with customers, managers, and team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level