Account Manager
About The Position
Wine and spirits retailers across the United States run their stores on our software: point of sale, inventory, purchasing, e-commerce, and reporting, all built specifically for their industry. As an Account Manager, you own the relationship with the retailers already running on WinePOS and WineCommerce: keeping their accounts healthy, spotting where their needs have grown, and selling the hardware, software, and features that help their business run better. This is a relationship-driven, sales-focused B2B account management role for a self-starter who's as comfortable building trust over the phone as they are closing expansion deals through a sharp demo. You will report to the VP of Sales and Marketing.
Requirements
- A track record in account management, inside sales, or customer success, ideally with software or SaaS.
- Strong presentation and negotiating skills, and the ability to explain solutions clearly in both formal and informal settings.
- Strong organization and time management, with the discipline to work a book of accounts consistently.
- Excellent written and verbal communication.
- Results-driven and self-motivated, with genuine integrity and a determination to close.
- Someone who builds real rapport with all kinds of people and stays composed under pressure.
Nice To Haves
- Experience selling or supporting POS and/or e-commerce solutions.
- Experience in the wine, spirits, or wider liquor industry.
- Training in a structured sales methodology such as Sandler, SPIN, MEDDPICC, or Challenger.
Responsibilities
- Own the relationship. Maintain and grow your book of existing accounts through regular contact schedules and attentive account management, so customers stay happy and stay with us.
- Know your customers. Keep an in-depth understanding of your clients' needs, industry trends, and the competition, and stay current on every WinePOS and WineCommerce product and technology.
- Grow the base. Work your accounts in ranked order, uncover opportunities to add hardware or software to their existing systems, and close the sale.
- Generate leads. Request new leads from your current customers and pass them to outside sales through the CRM lead process.
- Keep data clean. Collect and update customer information to keep the CRM database accurate and useful.
- Run compelling expansion demos. Set up and run product demos as needed to educate your book of business.
- Set up a clean handoff. Capture the core account details the Implementation Team needs to take it from there.
Benefits
- Health, Dental, and Supplemental Insurance.
- Paid time off and vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
