Account Manager

Prophetic Technologies Inc

11d • Hybrid

About The Position

Prophetic Software is seeking an Account Manager to drive account growth and build strong client relationships. This role is crucial for expanding revenue through identifying and closing geography expansions and tier upgrades. The Account Manager will act as a product expert and strategic advisor, helping clients leverage AI tools and data to source real estate deals. Proactive management of renewals and churn prevention is key, involving demonstrating ROI and re-engaging clients. The role encompasses the full customer lifecycle for enterprise accounts, from sales handoff through onboarding, training, and ongoing support. This includes leading hands-on, often in-person, onboarding and training sessions at client sites. The Account Manager will also serve as the voice of the customer internally, collaborating with engineering and product teams on feature requests and data accuracy. Additionally, they will contribute to building and refining the onboarding and enablement playbook to systematize successful processes as the team scales.

Requirements

• 5+ years in enterprise SaaS account management with mid-market or enterprise customers.
• Track record of growing book of business and expanding account value.
• Strong communication skills, with the ability to talk to C-suite and translate their needs into internal priorities.
• Comfort with data and dashboards, using analytics to track health and growth.
• Comfort with AI tooling and automation tools as part of your daily workflow.
• Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

• Experience in real estate, construction, or homebuilding SaaS.

Responsibilities

• Drive expansion revenue by geography and tier.
• Identify expansion opportunities, lead conversations, and close geography expansions and tier upgrades.
• Become a product expert and strategic advisor to accounts, helping clients use AI tools and data layers to source real deals.
• Own renewals and proactively fight churn by running campaigns for at-risk accounts, demonstrating ROI, re-engaging underutilizing divisions, and right-sizing accounts.
• Own the full customer lifecycle for a book of enterprise accounts, including sales handoff, internal huddles, intro emails, external handoff calls, account access configuration, and leading onboarding.
• Lead hands-on onboarding and training, often in person, by traveling to enterprise clients and working with their land acquisition teams.
• Travel to client sites for in-person onboarding, especially for national enterprise deployments.
• Work cross-functionally with engineering and product teams as the voice of the customer, submitting feature requests and advocating for account needs.
• Build and refine the onboarding and enablement playbook by designing pre-onboarding questionnaires, creating account plans, documenting workflows, and building repeatable processes.

Benefits

• 100% medical, dental & vision insurance coverage for you; 30% coverage for dependents
• Competitive salary and meaningful early-stage equity
• Unlimited PTO
• Hybrid/Remote stipend
• In-office perks: snacks, drinks, coffee, ping-pong table, and more — plus cuddles from Olive, our in-office Doberman!
• Budget for intra-office travel
• 2–3 annual team meetups in person

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed