Account Manager

Veritiv Corporation • Dallas, TX

2d • Hybrid

About The Position

Our Account Manager will be responsible for providing key relationship management, account management, inventory management, and performance improvement services for our customers. This role operates as the lead point of contact for any and all matters specific to assigned customers and developing and improving strong customer relationships to ensure contract renewal. This role will also identify new opportunities for cost and profit improvements to manage overall account profitability.

Requirements

• Bachelor’s degree in business, science or other related discipline or related experience.
• 2+ years of experience in account management, client services, sales, or project coordination in a client‑facing role.
• Experience coordinating cross‑functional teams (e.g., design, estimating, scheduling, production/manufacturing).
• Excellent written and verbal communication skills, with experience preparing proposals, presentations, and client documentation and strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with standard business software (e.g., Microsoft Office).
• Experience in manufacturing, horticultural print, visual communications, retail displays, or a related production environment.
• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Responsibilities

• Manage account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
• Identify new opportunities for cost and profit improvements to manage overall account profitability.
• Work with customers and sales team to ensure inventory is adequate to service customer needs.
• Oversee costing, pricing, and invoicing. Move invoicing discrepancies through to resolution.
• Develop proposals and deliver sales presentations.
• Troubleshoot local service or product quality issues, determine preventive actions, and implement process changes.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits
• 401k
• paid time off
• tuition reimbursement
• 401k with match start date of hire
• parental bonding time
• annual Profit-Sharing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level