Account Manager

US Mobile•New York City, NY

24d

About The Position

US Mobile is building the future of wireless communication with the goal of one unified network open to any person and any device, worldwide. They are empowering customers by offering all three major networks on one phone and one plan, plus home internet from Starlink, with no lock-in or commitments. They provide custom-fit plans at every price point and 24/7 customer support with real people. The company values real-time feedback from customers to inform product roadmaps and has been recognized by Consumer Reports as the top-rated mobile carrier two years in a row. They are building innovative systems that scale with a network-agnostic tech stack and agile, cross-functional teams built on trust and mutual respect. This role is for a mid-level Account Manager who will serve as the primary point of contact for existing B2B customers, acting as both a relationship manager and concierge. The role involves fielding incoming calls and emails, resolving issues quickly, and providing a dedicated, white-glove service to business customers. The ideal candidate is a proactive communicator who excels at making customers feel taken care of and can manage a high volume of interactions with a personal touch.

Requirements

2–4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role.
Excellent written and verbal communication skills — comfortable on the phone and in email with business clients.
A service-first mindset with strong problem-solving instincts and follow-through.
Highly organized and able to manage multiple accounts and priorities simultaneously.
Comfortable working with CRM and support ticketing tools.
Calm, patient, and solutions-oriented under pressure.

Nice To Haves

Experience in telecom, wireless, or a related industry is a plus, but not required.

Responsibilities

Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution.
Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
Maintain accurate account records and interaction history in the CRM.
Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience.
Manage renewals and help minimize churn through consistent, high-touch relationship management.
Identify recurring pain points and provide feedback to leadership on ways to improve the customer experience.