Account Manager
About The Position
The Davey Tree Expert Company is seeking an Account Manager to manage and monitor daily operations and assigned book of business to ensure client expectations and contract specifications are met. This role involves developing and implementing strategies to achieve new contracts, contract enhancements, and renewal sales goals. The Account Manager will build and maintain a network of referral business, monitor performance versus budget, and ensure client satisfaction through outstanding service. They will also identify, estimate, and propose problem-solving and site enhancement opportunities for clients, conduct property walk-throughs with team supervisors for improvements, and assist in the recruitment, training, and development of employees. Additionally, the role includes assigning teams and equipment for maximum productivity and monitoring equipment maintenance schedules, while pursuing professional development in the horticultural industry and staying current on industry events and trends.
Requirements
- High school diploma or equivalent.
- One to two years of related industry experience and/or training.
- Proficient in Microsoft Office and other computer or software programs necessary to complete job duties.
- Driver’s license.
- Ability to acquire applicator licenses as necessary per state requirements.
- Ability to complete required safety courses upon hire.
- Ability to operate power equipment.
Responsibilities
- Manage and monitor daily operations and assigned book of business to ensure client expectations and contract specifications are met.
- Develop and implement strategies to achieve new contracts, contract enhancements, and renewal sales goals.
- Build and maintain a network of referral business through relationships with subcontractors, vendors, allied trades, and other associates.
- Monitor actual performance versus budget, develop strategies to address deviations, and review them with the management team.
- Ensure client satisfaction through outstanding service and by understanding and exceeding their expectations.
- Identify, estimate, and propose problem-solving and site enhancement opportunities for clients.
- Conduct property walk-throughs with team supervisors to suggest efficiency and quality improvements.
- Assist in the recruitment, training, and development of employees while promoting innovation, professionalism, and teamwork.
- Assign teams and equipment for maximum productivity and monitor equipment maintenance schedules.
- Pursue professional development in the horticultural industry and stay current on industry events and trends.
Benefits
- Industry-leading training
- Technology
- Group health plans
- Short-term and long-term disability insurance
- Life insurance
- Paid parental leave
- 401k with up to a 4% company match
- Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
- Holidays and paid time off
- Payroll savings plan
- Charitable matching gift program
- Employee referral bonus program
- Employee Educational Scholarship
- Davey Family Scholarship
- 20% discount on all Davey services
- Cell phone discounts
- Vehicle purchase discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
