Account Manager

The Raymond Corporation•Charlotte, NC

20d•Hybrid

About The Position

As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and intralogistics solutions to our customers. Building and maintaining strong relationships with customers is essential for delivering exceptional service, fostering product loyalty, and maximizing customer retention. Your dedication to understanding and meeting customer needs will play a significant role in achieving our business objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
Must have and maintain a valid driver's license with a clean driving record.
3+ years of experience within material handling or a similar industry is required.
Data-driven approach to measuring and improving the impact of outreach efforts.
Strong organization and attention to detail, with a belief that great processes lead to great results.
Persistence and the ability to overcome obstacles.
High motivation to achieve challenging goals.
Excellent organizational, planning, and prioritizing skills.
Strong communication and presentation skills.

Responsibilities

Develop and implement strategic account plans to achieve sales targets and expand the company's customer base.
Collaborate with Sales Leadership on account planning and pricing decisions to maximize profitability.
Monitor market trends, competitor activities, and industry developments to identify growth opportunities.
Proactively identify and pursue new business opportunities within assigned accounts, including upselling and cross-selling.
Take charge of all sales activities within the assigned account base, ensuring proactive engagement.
Prepare and present proposals, contracts, and pricing agreements to clients, negotiating terms effectively.
Manage and nurture relationships with existing clients to ensure ongoing satisfaction and retention.
Collaborate with internal teams to address client needs and deliver solutions.
Administer the process of fulfilling customer specifications, ensuring timely delivery and satisfaction.
Provide regular updates and reports on account status and sales activities.
Stay informed about company products, industry trends, and best practices.
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance
401(k) plan with company match and profit sharing
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off
Employee Assistance Program
Tuition Reimbursement
Milestone & Anniversary Gifts
Philanthropy/ Corporate Contributions
Associate Giving Fund
Discount Programs
Competitive Commission Program
Company Vehicle or Automobile Allowance (includes a fuel card and maintenance coverage).
Technology and Home Office Setup (includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse).
Expense Reimbursement
Flexible Work Arrangements (includes remote work options and flexible scheduling).
Professional Development Opportunities (includes training programs, workshops, and tuition reimbursement for further education or certifications).
Career Growth and Advancement (with opportunities for internal mobility, mentorship programs, and leadership development initiatives).
Company-sponsored social events and team-building activities.
Employee recognition program / President’s Club