Account Manager

Pivot•San Jose, CA

25d•Onsite

About The Position

PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot As an Account Manager, you will be responsible for the planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction. Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account.

Requirements

At least 4 years of professional sales-related experience and/or training and a bachelor’s degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience.
Previous experience and/or training (such as project administration or project management or interior design) may be substituted for some experience or formal education requirements.
Familiarity with the basics of project management.
Excellent presentation skills for effectively delivering sales pitch, engagement with clients and negotiations.
Demonstrated ability to logistically plan all phases of the project lifecycle.
General understanding of furniture systems and electrical/cabling issues, building systems, and building codes.
Operations database experience, as well as previous working experience with Microsoft Word and Excel.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to read and analyze architectural drawings and blueprints.
Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English.
Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply the algebraic and geometric concepts involved in project design desirable.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proof of valid California state driver’s license, and proof of insurance of an operable vehicle required.
Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).

Responsibilities

Lead efforts to analyze and verify complex industry opportunities, leveraging advanced networking and research skills to uncover hidden business opportunities with larger, more complex Fortune 500 global companies.
Identify opportunities to increase revenue inside existing accounts and new business pursuits.
Build and maintain accurate CRM highlighting current and future account leads and projects.
Lead networking initiatives by joining boards, speaking on industry panels, and facilitating connections among industry professionals.
Act as a thought leader within the industry by staying ahead of market trends, writing articles, and sharing insights with clients and peers.
Act as MillerKnoll Workplace Insights “champion” and contribute to winning sales engagements by supporting account managers and customers with this unique knowledge.
Conduct quarterly business reviews with existing clients and develop trusted advisor relationships to position the organization for future growth.
Cultivate relationships with key account influencers and lead strategy sessions to drive client engagement and close deals.
Lead the creation of comprehensive project schedules, including alternative plans to address potential complications, and guide internal and external teams to project success.
Lead complex contract and service agreement negotiations with customer stakeholders.
Lead the development of in-depth pricing strategies, negotiate discounts, and collaborate with preferred vendors to meet client goals and increase profit margins.
Lead the project team in finalizing complex project designs, ensuring alignment with client expectations, and delivering successful project outcomes.
Partner with vendor representatives on industry events, provide input on pre-production releases, and develop long-term strategies for upcoming opportunities.
Proactively communicate with clients to ensure timely project execution, drive client vision, and align project deliverables with the appropriate solutions.
Promote and sell design, installation, project management, and other services as appropriate.
Effectively utilize creative and strategic negotiation skills in order to win and further secure business opportunities.
Other duties as required.