Account Manager

KPMG•Montreal, QC

20d

About The Position

As part of the Quebec Marketing team, the Account Manager contributes to growing a portfolio of strategic accounts by supporting the partners-in-charge and account teams. He/she coordinates the account planning, the execution of development actions, the management of opportunities and the implementation of marketing initiatives, while rigorously monitoring the events, the client relationships and the outcomes.

Requirements

University or college degree in administration, marketing, finance or related field.
Five to ten years of experience in account management, client program coordination, B2B marketing or business development (ideally in professional services).
Experience in working with senior stakeholders; excellent communication and meeting management skills.
Analytical skills (revenues, pipeline, client data) and operational rigour (monitoring, timelines, data quality).
Knowledge of sales methodologies, CRM (Engage/Salesforce), and RFPs (an asset).
Collaboration, client-oriented and ability to mobilize cross-functional teams.
Results-oriented and business acumen; ability to turn analysis into decisions and actions.
Rigorous execution, priority management and detail oriented.
Interpersonal skills and ability to influence; analytical and synthesis skills.

Nice To Haves

Ideally in professional services.
Knowledge of sales methodologies, CRM (Engage/Salesforce), and RFPs (an asset).

Responsibilities

In collaboration with the partners-in-charge, contributes to developing strategic account plans (objectives, revenues, key actions) as well as to the log of initiatives and their activation.
Plans and leads account team meetings and prepares reports and action follow-ups.
Supports the implementation of the market plan and the mobilization of relevant internal resources (e.g., marketing, industries, proposals, communications).
Participates in carrying out account-based marketing (ABM) initiatives and account-related campaigns (messages, assets, activation).
Supports the identification and qualification of business opportunities by compiling business intelligence (e.g., client imperatives, context, competition, internal positions) and participates in the request for proposal (RFP) process.
Develops stakeholder mapping and contact plans; follows up on the progress of client relationships.
Contributes to the development and maintenance of relationships with key stakeholders (including procurement and support functions), in close collaboration with the partners-in-charge.
Leverages communications and targeted initiatives (campaigns, content, events) to strengthen client relationships and support a unique client experience.
Collects client feedback and contributes to improvement plans.
Provides relevant information for governance meetings: presentation material, action monitoring and input coordination.
Ensures the exactness of the data quality and of the opportunity management (updates, contacts and customer relationship management (CRM) activities).
Prepares revenue and pipeline reports, as well as ad hoc analyses, shares intelligence (new clients, market, competition) and gives relevant information to teams.
Supports the monitoring of compliance processes and tools and the associated document management.