Account Manager (Remote, South)
About The Position
Connect America and its family of brands, including Lifeline, have been dedicated to helping aging individuals and at-risk populations live safely and independently in their homes for over 50 years. As North America's largest independent provider of connected care, we offer a diverse portfolio of innovative technologies designed to connect healthcare providers, individuals, and their care partners. Our user-friendly solutions enhance health and safety, leading to improved quality of life, earlier interventions, reduced hospitalizations, and peace of mind for approximately 10 million lives annually. We are committed to enabling independence and transforming the global home healthcare market. In this Account Manager role, you will be instrumental in expanding Connect America's presence in the Texas and Florida markets while ensuring exceptional customer satisfaction. Your responsibilities will include developing and implementing strategies to drive upsells, expansions, and competitive conversions within your designated markets. This position reports to the Director of Account Management, and candidates with a background in sales and customer success within the healthcare sector are highly desired.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers
- Subject matter expertise on products and market trends
- Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
- Strong analytical skills, with the ability to measure and report on and create narratives around ROI
- Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
- Ability to travel minimum 20%
Responsibilities
- Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
- Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.
- Retain customers by ensuring high customer satisfaction and clear ROI
- Facilitate strategic meetings with director-level or higher customer stakeholders.
- Own and maintain strategic Action Plans for all key accounts.
- Participate in relevant industry conferences and local market events.
- Maintain accurate and complete Salesforce documentation and comply with all operational processes.
- Collaborate across departments and contribute to coaching, development, and team culture.
- Engage in cross-functional initiatives and receive positive customer/internal feedback.
- Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
- Utilize deal reviews process and close plans to improve win rates and accelerate deals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
