Account Manager

. Crane Worldwide Logistics . • Itasca, IL

22h • $54,000 - $73,000 • Onsite

About The Position

The Account Manager will be responsible for creating value propositioning and driving solutions for their clients. This role acts as the main liaison between the client and the CWW network, conducting monthly internal and external business reviews. The position involves local relationship building, management, and engagement, both internally and externally. The Account Manager will create and deploy Standard Operating Procedures (SOPs), manage the RCCA (Root Cause Corrective Action) process for continuous improvement, and participate in the quoting process. They will engage with Implementation Managers for new business, manage financial and operational anomaly and exception reports, and drive cross-selling opportunities. Defining and gaining sign-off on the Scope of Work, managing company-mandated ROTP (Return on Time Invested), and maintaining invoicing requirements are also key responsibilities. Additionally, the role involves collaborating with stations and clients to ensure a healthy collections process, maintaining Accounts Receivable (AR) below a target percentage, and driving 10% Net Revenue growth year-over-year for their book of business. Other duties as assigned.

Requirements

• Excellent written and verbal communication skills.
• Strong ability to manage complex internal and external networks.
• Ability to react quickly to changing needs/situations.
• Demonstrates effective negotiation and closing techniques.
• Excellent organization and problem solving skills.
• Functions well both independently and in a team setting.
• Ability to travel both International and Domestic.
• High School Degree or GED required.
• Minimum five years related experience.
• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Nice To Haves

• Bachelor's Degree preferred.
• Minimum four years industry experience preferred.
• Professional certification may be required in some areas.
• Illinois required disclosure: Salary range for this position is between USD 54,000 - 73,000 annually.

Responsibilities

• Creates Value Propositioning and drives solutions.
• Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter.
• Acts as main liaison between client and CWW network.
• Conducts internal and external business reviews on a monthly basis.
• Performs local level relationship building, management and engagement both internally and externally.
• Creates and deploys SOP to respective origin/destination points.
• Obtains sign off both internally and externally.
• Manages RCCA process and drives continuous improvement.
• Participates in and manages quoting process.
• Engages with Implementation Managers for all new business.
• Manages anomaly and exception reports both financial and operational.
• Drives cross selling opportunities.
• Defines/documents and gains sign off on Scope of Work both internally and externally.
• Manages and Drives Company mandated ROTP.
• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.
• Collaborates with stations and client to build a healthy and steady collections process.
• Maintain AR below percentage in accordance with company goal.
• Responsible for driving 10% Net Revenue growth YOY for respective book of business.
• Other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED