Account Manager

Hi Marley • Boston, MA

37d • Hybrid

About The Position

Hi Marley is on a mission to transform how the P&C industry communicates, making challenging moments faster, easier, and more empathetic for carriers and their customers. They build AI-powered software that keeps everyone in the claims conversation informed and connected. This role is for an Account Manager to join their Growth Team, focusing on managing customer relationships, often meeting with C-level executives to understand their priorities and identify opportunities for expanding Hi Marley’s relationship and impact. The role involves joining the team in the Boston office for 2-3 days each week.

Requirements

• 4+ years in account management, closing enterprise software deals
• Experience selling in longer sales-cycle environments (6 mo.+)
• Experience working with large, complex Enterprise accounts
• The ability to build authentic relationships both internally and externally
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Comfort with travel – expected 30-40% to develop and maintain relationships

Nice To Haves

• Experience in Property & Casualty insurance is a plus
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Responsibilities

• Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
• Understand customers’ business objectives and develop strategic account plans to meet their needs
• Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
• Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
• Partner with the Customer group to ensure customers receive maximum value and adoption
• Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
• Maintain timely and accurate reporting of the pipeline, account plans and activities
• Monitor the company’s industry competitors, new products, and market conditions
• Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
• Attend events and conferences to improve the Hi Marley brand visibility and network
• Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system

Benefits

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed