Account Manager

National Healthcare Solutions Group LLC• US,

1d•Onsite

About The Position

We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
3+ years in a similar role with experience in a related industry which includes PBM, pharmacy consulting, or pharmacy,
Must have a thorough knowledge of Employee Benefits insurance with an ability to read, analyze and interpret industry policies and contract documents.
Knowledge of systems: MS Office; Word, Dynamics, Excel, PowerPoint and Outlook
Excellent verbal and written communication skills.
Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.
Must have advanced attention to detail with the ability to prioritize and meet deadlines.

Nice To Haves

Experience with self-insured employer groups and TPAs is preferred.

Responsibilities

Build strong broker and client relationships by consistently delivering on client requirements in a timely fashion.
Manage daily client support activities and resolution of routine to complex client issues and requests.
Provide timely and accurate answers to escalated member issues/inquiries from internal and external sources.
Coordinate with internal departments to fulfill client needs and requests and coordinate all interaction for plan updates and changes.
Set up and timely and accurately deliver monthly Executive Summary reports to brokers and clients.
Coordinate all aspects for open enrollment and health fair meetings including gathering materials, facilitating printing and shipping with the Marketing Department, and attending events as needed.
Documenting all client information accurately in the CRM system for assigned book of business.
Understand, document, and communicate clients’ technical and service specifications across the organization.
Participate in assigned client implementations.
Support new product and business implementations.
Use judgement on when to escalate client issues and concerns to Senior Leadership.
Other duties as assigned.