ACCOUNT MANAGER / SALES & MARKETING

Rent-2-Own•Circleville, OH

3d•Onsite

About The Position

The Account Manager (AM) is the ultimate advocate for our customers, aiming to keep their dream of owning products alive. This role involves acting as a consultant, problem-solver, and negotiator to help customers stay on track with their agreements. When customers face challenges, the Account Manager steps in with a plan to help them succeed and retain their desired products.

Requirements

Elite communication skills: ability to talk to anyone, anywhere, about anything; persuasive, empathetic, and firm when necessary.
Strong problem-solving abilities; enjoys challenges and finding ways to make deals work.
Resilience: ability to handle tough conversations with a smile and maintain composure.
Tech-savvy: proficient in navigating CRM and POS systems.
Driver's License (Required)

Nice To Haves

Experience in sales or customer service.
Familiarity with furniture or rent-to-own industry.
Experience in negotiation or conflict resolution.

Responsibilities

Serve as the primary point of contact for active customers, understanding their needs and helping them succeed.
Engage in win-win negotiations to find creative solutions when accounts fall behind, helping customers keep their merchandise while protecting the business.
Maintain high energy and a positive attitude in all interactions, understanding that consistency and quality messaging lead to results.
Manage specific customer lists ('buckets') effectively, following up on returns and re-engaging lost customers.
Personalize communication, avoiding mass texting and using genuine rapport-building to establish trust.
Proactively seek opportunities to add value to the customer's home by exploring new agreements.
Conduct friendly check-ins and professional retrievals in the field, representing the brand with class.
Maintain accurate customer records, documenting every interaction and processing payments with precision.