Account Manager (32401)

ABI Document Support Services•Greenville, SC

22d•$80,000 - $95,000•Remote

About The Position

ABI Document Support Services is seeking an Account Manager for a remote position covering the Southeast territory. This role focuses on fostering and growing relationships with an established client base, primarily within law firms and insurance-related organizations. Success is rooted in trust, credibility, and delivering value to clients. While not a high-volume cold-calling role, comfort in introducing new solutions and asking for expanded business is expected. The ideal candidate will live in Georgia, North Carolina, South Carolina, or Tennessee due to frequent travel requirements (approximately 50% travel). ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. They are committed to raising the bar for cost-effective record retrieval and thorough analysis and summarization.

Requirements

2–5 years of experience in account management, customer success, business development, or relationship management
Strong relationship-building, communication, and presentation skills
Ability to influence and grow business through consultative conversations
Comfort with asking for additional business in a professional and value-driven manner
Experience managing multiple accounts and driving account growth
Proficiency with Salesforce or similar CRM tools preferred
Self-motivated, organized, and results-oriented
Experience in Sales/ Account Management in Record Retrieval, Legal Services, Office Products, or Home Health/ Hospice is highly preferred.

Nice To Haves

Candidates with 5–10 years of experience from adjacent industries are also encouraged to apply.

Responsibilities

Build, manage, and strengthen relationships with existing client accounts
Serve as a trusted advisor by understanding client needs and aligning ABI solutions accordingly
Identify and pursue opportunities to expand services within current accounts
Confidently and appropriately ask for additional business once relationships are established
Conduct client meetings, trainings, and product demonstrations (including onboarding clients to ABI systems)
Perform regular account reviews and provide strategic recommendations for growth
Engage in outbound outreach to existing clients and targeted prospective firms
Maintain accurate records of activity, pipeline, and opportunities in Salesforce or CRM system
Ensure client engagement, satisfaction, and adoption of ABI platforms