Account Manager

MedWiz Mgmt LLC • ny, NY

9d • Onsite

About The Position

MedWiz is the premier pharmacy partner for long-term-care communities that share our commitment and priority to patient-care first. We have transformed the conventional medication management process by being high-touch and patient -focused. At MedWiz we work tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life-cycle. We accomplish this by simplifying processes, educating and communicating frequently. Our comprehensive technology solutions and breadth of pharmaceutical products and services – allow us to be nimble and creative in offering the right service everyone of our unique customer needs. MedWiz understands its customers’ needs and has the industry’s highest standards – with strict adherence to federal and state regulations.

Requirements

• Certified pharmacy tech (or willing to become certified) and minimum of 1 year of experience in account management, preferably in the Long Term Care or healthcare industry; or an equivalent mix of education and experience.
• Ability to handle escalated issues with diplomacy and professionalism a must.
• Intermediate computer proficiency.
• Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Nice To Haves

• Long term care pharmacy experience preferred.
• Pharmacy and medication distribution software (EMAR, Medbank, Frameworks preferred)

Responsibilities

• Develop and maintain strong relationships with key decision-makers at the facilities, working with facility leadership and floor staff to be the liaison between facility and pharmacy.
• Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care to the customer
• Provide support and guidance to facilities in regards to medication therapy and compliance, in collaboration with directors of clinical services and pharmacy operations
• Address client inquiries, concerns, and issues promptly and effectively
• Identify opportunities for expanding services and introducing new products to meet client needs
• Conduct training sessions and educational programs for facility staff on startups, and as requested by the customers. Training on facility and pharmacy systems will be required
• Provide monthly onsite visits and reporting to the facility as part of ongoing customer success and improvement
• Ensure compliance with all relevant laws, regulations, and industry standards
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree