Account Manager

Higher People•New York City, NY

19d•Onsite

About The Position

Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate, and much less expensive. We offer the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications. We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat! You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You’re not just doing it for the win - you’re doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make.

Requirements

3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit - you get things done.
Proactive and curious self-starter who thrives in dynamic settings.
Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Responsibilities

Be the ultimate relationship builder. Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Become an expert in customers' workflows and pain points - then work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
Work directly to the CEO and collaborate with product and engineering on scaling customer operations