Account Manager

Modigent • Alpharetta, GA

23d • Hybrid

About The Position

As an Account Manager, you'll serve as the primary client contact, ensuring exceptional service delivery, contract renewals, and account growth for HVAC, plumbing, and controls solutions. Build long-term partnerships by addressing needs, coordinating with internal teams, and identifying upsell opportunities to enhance facility efficiency and sustainability. Our people-first culture rewards your client focus with career progression, support, and the impact of fostering loyal relationships nationwide.

Requirements

• 4+ years in account management or client services for mechanical/HVAC services; strong retention/growth record.
• Account management, CRM tools, client communication.
• Upsell strategies, contract administration, problem resolution.
• Industry knowledge, reporting, relationship building.

Nice To Haves

• Bachelor’s degree in Business or related field preferred.

Responsibilities

• Manage assigned accounts, including contract renewals, service delivery oversight, and issue resolution.
• Conduct regular client meetings to review performance, gather feedback, and propose enhancements.
• Negotiate and prepare Preventative Maintenance Agreements (PSAs)
• Coordinate with service, operations, and technical teams to fulfill client commitments.
• Identify and pursue upsell/cross-sell opportunities for additional services or retrofits.
• Prepare account reports, forecasts, and renewal strategies.
• Ensure high client satisfaction through proactive communication and problem-solving.
• Contribute to sales support on expansions or new opportunities.

Benefits

• Competitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level