Account Manager

Intertek•Bozeman, MT

4d•$70,000 - $80,000•Remote

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Account Manager to join our People Assurance team. This is a fantastic opportunity to grow a versatile career in SaaS. Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

Requirements

Bachelor’s degree (or equivalent combination of education and experience) with 3+ years of account management, customer success, or related client-facing experience, preferably in a SaaS environment supporting SMB and mid-market customers.
Strong analytical, consultative, and organizational skills, with the ability to manage multiple accounts, prioritize competing demands, meet deadlines, and deliver effective written, verbal, and presentation-based communication.
Customer-focused professional with strong technical and administrative capabilities, the ability to travel as needed, and eligibility to legally work in the United States in a remote work environment.

Responsibilities

Manage a portfolio of SMB and mid-market clients, serving as the primary contact and building strong relationships with key stakeholders.
Drive customer success through regular check-ins, business reviews, adoption planning, training, and best-practice guidance.
Monitor account health, conduct usage audits, and proactively address risks while ensuring clients maximize platform value and resources.
Identify growth opportunities, support strategic planning, and recommend solutions that align with client goals and business objectives.
Own renewals and account retention by managing forecasts, contract needs, outreach efforts, and cross-functional collaboration to deliver an exceptional client experience.
Perform other duties as required.