Account Manager

Chubb•Columbia, SC

13d

About The Position

Chubb Workplace Solutions is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! The Account Manager will interact closely with our Business Development Managers (BDMs) to manage strong, mutually beneficial broker/client relationships, in order to ensure successful sales, enrollment and post-sales support of voluntary products. The Account Manager will serve as the liaison between brokers/employer clients and cross-functional internal teams in our fast-growing Chubb Workplace Benefits division. This position will be responsible for timely and successful delivery of post-enrollment solutions according to client needs and improve the overall broker/client experience. This role will support sales activities and own the service, support and stewardship of accounts post-implementation. This position requires strong relationship management, communication, judgment and problem resolution skills to meet the diverse needs of our brokers and employer groups.

Requirements

Excellent verbal and written communication, interpersonal and customer service skills
Ability to structure and manage work across multiple functions & locations
Ability to influence and build consultative, trust-based relationships
Ability to identify issues, remediation tactics and escalation paths
Sound organizational and time management skills
Ability to multi-task in an extremely fast paced environment
4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
Experience with voluntary benefit case set up & lifecycle; ideally, a minimum of 3 years of benefits / insurance industry experience
Familiarity with industry enrollment platforms such as Common Census or Selerix

Responsibilities

Serve as the liaison between external client and broker partners and internal home office colleagues
Collaborate with the head of Sales Operations and BDMs to communicate the CWB servicing value proposition to broker and employer partners
Proactively manage expectations of employers, brokers, and BDMs to address issues as they arise while concisely and effectively communicating status, issues and timelines
Participate in high visibility Broker finalist presentations and work with the BDM to ensure proper documentation is executed and circulated to the appropriate parties
Collaborate with the Implementation Management team to facilitate a successful transition to home office operations for on-going billing, reporting or other client/insured support
Provide ongoing support to clients and brokers in a timely and professional manner
Own reservicing of existing accounts on an annual basis and coordinate Implementation Team involvement, as applicable
Build trust-based working relationships with broker/client counterparts and home office staff
Own account reviews to identify broker or employer concerns and consult with internal partners to assist with development of action plans to address issues, risks, and opportunities
Assist BDMs in identifying methods to grow the account, including strategies to: win new lines of coverage, achieve retention goals, increase penetration with existing lines of coverage, and increase overall broker & employer/client satisfaction; retention and cross-sell goals to be established annually
Participate in annual strategic account planning discussions with senior leadership
Attend broker or employer client meetings as needed
Perform other duties as assigned