Account Manager

Holt Logistics Corp. • Gloucester City, NJ

25d • $62,000 - $88,199 • Hybrid

About The Position

Holt Logistics Corp. is a family-owned, single-source service provider of commercial, accounting, marketing, and technology services to marine terminal operators, warehouses, and logistics companies. This role is responsible for managing and growing existing accounts by introducing new services and expanding current offerings, with a focus on enhancing efficiency and maximizing profitability. The Account Manager will handle customer conflicts, act as their internal advocate, and ensure resource alignment and prioritization for exceptional delivery service. They will target customer improvements by collaborating with internal teams to identify strategic solutions. Responsibilities include managing order activities, ensuring accuracy in operating systems, overseeing order communication flow, addressing service failures, tracking orders, and managing claims. While Spanish fluency is not required, candidates open to developing basic conversational Spanish skills may find it beneficial for client interactions. The role involves collaborating with Operations Managers on strategic pricing and fostering a culture of customer success ownership. The position requires proficiency in MS Office and GSuite applications, and the ideal candidate will be tenacious, spontaneous, energetic, self-motivated, driven for results, and a team player. This role requires the use of a personal vehicle for site visits within the tri-state area, with mileage reimbursement available.

Requirements

• Proficiency in MS Office and GSuite Applications (Gmail, Word/Google Docs, Powerpoint/Google Slides, and Excel/Google Sheets)
• Need to be tenacious, spontaneous and energetic
• Willing to work as a team and driven for results
• Self-motivated and driven for success
• Willingness to use a personal vehicle to visit terminal work sites and clients/customers within the tri-state area.

Nice To Haves

• Basic conversational Spanish skills or openness to developing them.

Responsibilities

• Manage and grow existing accounts by bringing in new services and expanding on existing ones, focusing on increasing efficiency and maximizing profitability.
• Manage conflict with customers and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional delivery service.
• Target improvement for customers, collaborating with internal teams to identify strategic solutions.
• Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, and follow through with order claims.
• Collaborate with Operation Managers to develop strategic-level pricing.
• Own customers' success.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans for you and your family
• Life Insurance – basic life insurance provided by the company plus voluntary life insurance available for purchase
• Flexible Spending – Healthcare and Dependent Care Flexible Spending available plus Transit and Parking options
• Paid Time Off – PTO, vacation days, holidays and extended sick leave
• Retirement Plans – 401(k) with company match to help you plan for the future
• Professional Development – Access to training, conferences, and learning resources
• Wellness Support – Mental health resources, company wellness events, financial incentives for wellness programs
• Team Culture – Inclusive, collaborative environment with regular team events and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed