Account Manager

Addigy•Miami, FL

20d•Remote

About The Position

Addigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning. Account Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies. This is a revenue-carrying role — you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.

Requirements

Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
Experience selling into or managing existing customers where MSPs were the target audience
Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions

Nice To Haves

Familiarity with Apple device management, MDM, RMM, or endpoint security solutions
Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling
Comfort using AI tools (Claude or similar) in day-to-day workflows

Responsibilities

Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
Develop targeted account plans with specific actions and timelines for growth
Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency