Account Manager

DataVizion•Lancaster, NE

25d•Hybrid

About The Position

Our clients do not think of us as a vendor. They think of us as the team that keeps their technology working so they can run their business. The Account Manager is the person who makes that true day after day. This is a relationship role with real technical substance. You will own a book of client accounts, learn how each business actually makes money, and translate that understanding into technology decisions that hold up. You will sit between the client and our service engineers, making sure expectations are clear on both sides and that nothing quietly falls through. If you like being the person a client calls first and are willing to learn enough about their industry to give advice worth taking, this role will be a good fit.

Requirements

Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or a comparable role in the IT industry
Demonstrated ability to communicate, present, and influence stakeholders at every level, including executive and C-suite
Hands-on experience with CRM software and Microsoft 365 (Outlook, Word, Excel, Teams)
A track record of delivering client-focused solutions rather than generic ones
The ability to carry multiple projects at once without losing the details
Strong listening, negotiation, and presentation skills
Comfort working independently and steadiness in occasional high-stakes situations

Nice To Haves

Bachelor's degree in business administration, sales, or a related field
Familiarity with managed service provider environments
Relevant vendor or technology certifications, or a willingness to earn them

Responsibilities

Own the client relationship
Serve as the primary point of contact for your assigned accounts, and build working relationships with the decision makers inside each organization through site visits, calls, and regular check-ins
Ask for feedback consistently, and route what you hear back to the departments that can act on it
Acknowledge client requests within one business day, then follow through until the issue is actually resolved
Run the account rhythm
Lead monthly touchpoints, quarterly business reviews, and annual planning meetings
Review service activity weekly to understand how each client is using their account, where they are stretched, and what they may need next
Meet weekly with the service engineers assigned to your accounts so client expectations and delivery stay aligned
Guide technology decisions
Learn the business drivers and industry context behind each client so your recommendations connect to their goals, not just their ticket queue
Build an annual technology budget for each client across the contract term, covering the service stack and planned projects
Provide quotes, product information, and procurement support for equipment and software
Keep the back end clean
Maintain accurate CRM records for every assigned account, including current contracts, renewal alerts, and agreement updates following quarterly user audits
Work proactively through contract and licensing renewal queues before deadlines become fire drills