Account Manager

Bosch Group•Farmington Hills, MI

About The Position

As a dynamic and forward-thinking Account Manager, this role will focus on Supply Chain and Logistics management with Ford. You will play a pivotal role in shaping Bosch’s relationship with one of the world’s leading automotive OEMs. You will serve as a central point of coordination for global customer activities in a highly international environment, ensuring seamless alignment between our North American and global teams and across divisions, while delivering value through Bosch’s operational excellence and sustainability initiatives. The Account Manager acts as the voice of the customer within Bosch, advocating for customer requirements while balancing commercial objectives, contractual obligation, and long‑term profitability. Working closely with cross‑functional partners in sales, engineering, quality, supply chain, and sustainability, this role supports business continuity, supply chain resilience, commercial regional topics and responds to high‑visibility customer requests and enables globally consistent customer communication. The ideal candidate is a strategic thinker with a passion for data-driven insights, sustainability, and building strong, collaborative partnerships.

Requirements

Bachelor’s degree in Supply Chain Management, Sales, Engineering, Business, or a related field.
5+ years of progressive experience in supply chain management, logistics, sales, or account management within the automotive industry.
Strong communicator and collaborator with the ability to align diverse stakeholders toward a common customer strategy.
Ability to translate customer requirements into clear internal actions and priorities.
Proficiency with Microsoft Office tools (Excel, Word, PowerPoint).
Proficiency in using business intelligence tools (e.g., Power BI, Tableau) to translate complex data into actionable business insights and to perform part numbers analysis.
Proficiency with modern collaboration platforms such as Microsoft Teams.

Nice To Haves

Master's degree in a related field.
Experience working with Ford Motor Company and familiarity with the Ford Supplier Portal.
Ability to identify use cases for analytics and automation and apply tools to improve processes and business insights (e.g., Power BI, Power Automate, AI Tools).
Practical knowledge of how AI can be applied to improve account management, such as using machine learning for demand forecasting or Natural Language Processing (NLP) to analyze customer feedback.
Comfort operating in complex, global environments and influencing without direct authority.

Responsibilities

Lead and drive internal activities to meet and exceed Ford’s global customer requirements across logistics, delivery, packaging, labeling, diversity, supply chain resilience and sustainability.
Act as the CRS Sales Coordinator for the Ford global account, maintaining the Customer Requirement Server (CRS).
Support business continuity efforts, including data collection, consolidation, reporting, and globally aligned communication during shortage or force majeure situations.
Cultivate and maintain strong, collaborative relationships with key stakeholders at all levels within the Ford organization.
Collaborate with divisional sales teams to ensure a globally aligned customer approach.
Actively participate in the global sales community, sharing best practices and aligning strategies across regions.
Lead cross‑divisional customer requests or internal initiatives impacting multiple Bosch divisions.
Build strong partnerships across functions such as logistics, quality, supply chain, supply chain resilience, sustainability to deliver seamless value to the customer.
Serve as Sales OSU (Operational Sustainability) Coordinator, working with divisional and central OSUs to support Ford’s sustainability initiatives.
Provide guidance, training, and escalation support for Ford logistics, delivery processes, supply chain resilience acting as the corporate delivery champion for Bosch plant locations in the Americas.
Manage region- specific commercial topics including Tariffs coordination, planning and tracking in partnership with the Tax, Sales and Controlling functions.
Coordinate with the divisional sales team on Tariffs mitigation initiatives and tracking.
Support tariff audits with external firms (when needed) and maintain strong, aligned relationships with the customer's tariff teams to coordinate tariffs and mitigation strategies.
Leverage analytic tools (e.g. PowerBI) and existing corporate Tariffs tracking tools to analyze Tariffs data.
Supports the Digital Officer in the customization of customer dedicated dashboards reflecting the Ford tracking requirements.
Provide guidance and troubleshooting support for Ford supplier portals and serve as administrator for Ford’s SAP Ariba system.
Maintain strong relationships with customer portal IT and supplier‑facing teams to resolve issues efficiently and advocate for enhancements.
Identify opportunities to streamline processes, improve reporting, and leverage analytics or automation to enhance efficiency and transparency.
Leverage analytics tools (e.g., Power BI) to analyze supply chain data, identify potential disruption risks, and provide proactive insights and recommendations to both internal teams and the customer.
Develop and maintain dashboards to track key performance indicators related to provid transparent, real-time visibility.
Actively identify and implement automation opportunities using tools like Power Automate to streamline reporting, data collection, and other manual processes.
Utilize modern AI tools, including generative AI, to enhance communication efficiency, summarize complex customer interactions, and draft strategic updates for leadership.