Account Manager
About The Position
The Account Manager will serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships. This role involves helping clients evaluate new products and services through a consultative selling process, developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. The Account Manager will ensure the timely and successful delivery of solutions according to customer needs and objectives, clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders. Additionally, the role focuses on developing new business with existing clients, identifying areas for improvement to meet sales quotas, forecasting and tracking key account metrics, and preparing reports on account status. Collaboration with Account Executives to identify and grow opportunities within their territory, acting as a Solution Consultant for new clients during the sales process, and assisting with challenging client requests or issue escalations are also key responsibilities. The Account Manager must stay abreast of industry trends and collaborate with cross-functional teams as required.
Requirements
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Help your clients evaluate new products and services through a consultative selling process
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with Account Executives to identify and grow opportunities within territory
- Act as Solution Consultant for new clients during the sales process
- Assist with challenging client requests or issue escalations as needed
- Stay abreast of Industry trends
- Collaborate with cross functional teams as required
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Help clients evaluate new products and services through a consultative selling process
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with Account Executives to identify and grow opportunities within territory
- Act as Solution Consultant for new clients during the sales process
- Assist with challenging client requests or issue escalations as needed
- Stay abreast of Industry trends
- Collaborate with cross functional teams as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
