Account Manager

GardaWorld•Prince Albert, SK

24d•$60,000•Onsite

About The Position

GardaWorld is currently hiring a full-time Account Manager for our Security Services business line. In this role, you will be responsible for the effective management of all issues within your assigned account portfolio, with a strong focus on delivering a high level of service. You will act as the primary liaison between clients, GardaWorld team members, and internal operations, serving as the main point of contact for client service, employee performance, and incident escalation. If you bring leadership experience and thrive in a fast-paced environment where relationship building, problem-solving, and technology-driven operations are key to success, this is an excellent opportunity to grow your career with a leading organization.

Requirements

1–2 years of Account Management or Security Site Supervisor experience
Strong proficiency with Microsoft Office (Excel, Word, Outlook) and ability to quickly learn and navigate technology-based systems and platforms
Excellent communication skills (written and verbal)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Flexibility to work outside regular business hours to meet operational demands
Clean criminal background check
Valid driver’s license and reliable vehicle for site travel
Legally entitled to work in Canada

Nice To Haves

Experience working with scheduling systems, reporting tools, and operational software is highly preferred
Previous experience in the security industry is a strong asset
Post-secondary education in a security-related field is an asset

Responsibilities

Maximize customer retention by driving and ensuring customer satisfaction
Respond to escalated inquiries and complaints promptly and professionally, ensuring proper documentation in accordance with corporate policy
Translate customer expectations and contractual requirements into clear operational instructions
Ensure all sites are fully staffed with trained, equipped, and motivated personnel
Drive corrective actions for operational or service-related issues in line with corporate standards
Review key business reports (overtime, staffing, licensing, and account requirements) to effectively manage portfolios
Complete and maintain Standing Orders, Site Hazard Assessments, and client files annually
Coordinate with union representatives on personnel-related matters as required
Utilize multiple technology platforms and systems (e.g., scheduling software, reporting tools, HRIS/ATS systems, and communication platforms) to manage operations, track performance, and ensure compliance across all sites