Account Manager
About The Position
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth. This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.
Requirements
- 2+ years of experience in account management, operations, or service-based industries
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple accounts and priorities
- Problem-solver with a proactive and solutions-oriented mindset
- Ability to work evening hours consistently
Nice To Haves
- Experience in janitorial, facilities management, or service industry preferred but not required
Responsibilities
- Serve as the primary point of contact for all assigned client accounts
- Build and maintain strong client relationships through regular communication and site visits
- Conduct routine quality control inspections during evening service hours
- Address and resolve client concerns within a timely manner
- Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
- Manage and support cleaning staff and subcontractors across assigned accounts
- Assist with recruiting, interviewing, and onboarding of new cleaners as needed
- Ensure proper staffing coverage for all scheduled services
- Monitor service performance and implement improvements where needed
- Maintain accurate documentation of inspections, client interactions, and service updates
- Support monthly and quarterly client meetings and reporting
- Collaborate with leadership on operational improvements and account growth opportunities
Benefits
- Health insurance included
- Gas stipend provided
- Performance-based bonus opportunities
- Eligibility for expanded benefits package after 6-9 months
- Growth opportunities within a rapidly expanding multi-market organization
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
