Account Manager/Walmart Specialist

Scandinavian Building Services•Edmonton, AB

29d•Hybrid

About The Position

Scandinavian Building Services, a Canadian leader in retail and commercial cleaning for 60 years, is seeking an Account Manager/Walmart Specialist in the Edmonton Area. The company, which started as a small family-owned business in 1982, has grown to offer full-service janitorial and building maintenance across Canada and is expanding into the US. They attribute their success to core values of Service, Motivate, Respect, and Connect. The successful candidate will manage a specific client portfolio of 12 sites, primarily Walmart locations, overseeing day-to-day operations. This role involves fostering strong client relationships, managing personnel issues for hourly cleaners and subcontractors, planning and controlling operational activities to meet KPIs, and handling financial administration including budgeting and reconciliation. The company is recognized as one of Canada’s Best Managed Companies and promotes a family-first culture, offering growth opportunities and job security.

Requirements

Minimum 3-5 years management experience
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Excellent critical thinking and problem-solving skills
General understanding of financial principles, including budgeting and profitability
Strong delegation skills with the ability to motivate and resolve employee issues
Must be able to work under pressure with a sense of urgency
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Valid drivers license in good standing

Responsibilities

Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Creating and fostering strong relationships with key clients and store managers
Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work
Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Ensure Owner Operators have a full understanding of contract scope of work
Providing coaching and performance management including issuing warnings as required
Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis