Account Manager - Tiers

Freudenberg•Plymouth, MI

9d•Onsite

About The Position

The Account Manager - Tiers role at Freudenberg focuses on leading commercial activities within assigned accounts. This includes acquiring new customers, developing business, implementing pricing strategies, resolving issues, and improving services to ensure high customer satisfaction. The position requires building strong relationships, demonstrating emotional intelligence, and managing customer accounts with minimal supervision. The role involves understanding and communicating technical product information, applying creative problem-solving, and maintaining resilience through challenges. A competitive and goal-oriented mindset is essential for driving profitability through negotiation and value-selling, while effectively managing multiple priorities and developing long-term strategic plans for key accounts.

Requirements

B.S. or B.A degree in Business Management, Engineering (Mechanical, Aeronautical, Manufacturing or equivalent).
Aggressive self-starter with strong organizational skills and attention to details requiring minimal supervision.
5 – 10 years automotive Tiers Account Management experience.
Strong interpersonal skills and “hunter” mentality.
Ability to travel to FNST production sites and customers as required.
Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

Nice To Haves

Engineering experience with automotive seals, polymers, and/or electric vehicle systems are a significant plus.

Responsibilities

Lead all commercial activities within assigned accounts, including new customer acquisition, business development, pricing strategy, issue resolution, and service improvement to maximize customer satisfaction.
Build strong relationships across diverse personalities and backgrounds.
Demonstrate high emotional intelligence and conflict resolution skills.
Own the customer relationship with minimal supervision, escalating issues when needed while remaining accountable for outcomes.
Quickly grasp and communicate technical product information.
Apply creativity and problem-solving to overcome challenges.
Stay resilient through setbacks, supporting cross-functional teams when necessary to achieve goals.
Apply negotiation and value-selling techniques to drive profitability.
Manage multiple priorities with attention to detail, focusing on what’s most important and urgent.
Develop strategic 5-year plans for key accounts, identifying risks and actionable steps to ensure long-term success.