Account Manager, Surety - Houston, TX

American Global • The Woodlands, TX

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About The Position

American Global is seeking an Account Manager to join its Surety team in Houston, Texas (The Woodlands). The role serves as the primary client contact for day-to-day bonding questions and supports clients, underwriters, business partners, carriers, and other stakeholders throughout the surety process. The Account Manager maintains accurate client and surety records, helps prepare and deliver underwriting submissions, addresses accounting and invoice issues, and oversees Account Associate work for accuracy and quality. The position also involves reviewing client financial and operational documents, conducting data analyses, and recommending appropriate markets based on carrier underwriting appetites.

American Global is a privately held insurance and surety brokerage firm specializing in construction risk management. The company describes its culture as collaborative, values-driven, and focused on continuous learning and professional development.

Requirements

• Strong technical property and casualty knowledge.
• A minimum of 2 to 3 years of industry experience.
• Ability to present and clearly explain information to clients.
• Ability to clearly explain problems or concerns to coworkers, supervisors, and/or agency principals and suggest or recommend solutions.
• Data entry experience.
• Excellent interpersonal skills.
• Competence with Microsoft Office tools such as Word and Excel, and Adobe.
• Task- and detail-oriented.
• Team player with professional communication and organizational skills.
• Valid driver’s license and reliable transportation.
• Ability to travel as required.

Nice To Haves

• College degree preferred.

Responsibilities

• Serve as the primary client contact for day-to-day bonding questions.
• Build and promote strong relationships with business partners, carriers, and other stakeholders.
• Maintain quality and accuracy of data in Epic, Erlon, and OneDrive, including client data, surety contacts, bonds, rates, and commissions.
• Communicate with clients and underwriters through the request process, including providing appropriate underwriting materials.
• Respond to accounting and invoice issues by making appropriate adjustments or corrections within prescribed timelines.
• Oversee Account Associate work for accuracy and quality.
• Assist in creating proposals and presentations.
• Compile and/or approve complete and accurate submissions and deliver them to underwriters.
• Provide timely responses to underwriter submission inquiries.
• Request and review client documents, including financial statements, work-in-progress schedules, and aging of receivables schedules.
• Conduct in-depth data analyses.
• Maintain knowledge of carrier underwriting appetites and contacts and recommend appropriate markets for client programs.
• Perform additional responsibilities as required.

Benefits

• Comprehensive benefits package.
• Collaborative and innovative environment.
• Continuous learning and professional development.
• Competitive salary package.
• 401(k) with an employer match of up to 5% of salary.
• Leadership training and support.
• Work-life balance offerings, including Summer Fridays, flexible work arrangements, and mental health services.
• Education and student loan assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED