Account Manager, Strategic Insights

Stackline•Seattle, WA

17h•Hybrid

About The Position

The way consumers discover and buy products is being rewritten — and Stackline sits at the center of that shift. As a Manager on the Strategic Insights team, you'll be a trusted advisor to some of the world's most recognized brands, helping them navigate a rapidly evolving landscape where AI-powered shopping agents, digital shelf dynamics, and real-time data are reshaping how purchase decisions get made. You'll combine Stackline's proprietary datasets with a powerful suite of AI tools to uncover growth opportunities, build compelling narratives, and deliver recommendations that move the needle. This isn't a back-office analytics role — you'll be the face of Stackline for your clients, leading calls, shaping strategy, and translating complex data into clear direction. If you're someone who thrives in client conversations as much as in spreadsheets, and who gets genuinely excited about what AI is doing to commerce, this role was built for you. This is a hybrid role (4 days/week in office) at our office located in Downtown Seattle.

Requirements

Bachelor's degree in Business, Marketing, Communications, the Liberal Arts, or a related field
3–4 years of experience in ecommerce, retail analytics, consulting, or a client-facing analytics role
Exceptional communication skills — written, verbal, and visual — with a demonstrated ability to build trust with clients and stakeholders
Advanced proficiency in Excel and PowerPoint; you know how to make data compelling, not just accurate
Proven ability to synthesize large, complex datasets into clear, confident recommendations
Hands-on experience with AI tools (Claude, ChatGPT, Gemini, or similar) as a genuine accelerant to your work
Strong organizational skills and the ability to manage multiple client workstreams simultaneously without dropping the ball
You thrive in ambiguity, move fast, and have innate curiosity

Nice To Haves

Experience with SQL or comparable data querying tools
MBA or other advanced degree
Familiarity with AI shopping surfaces — Amazon Rufus, ChatGPT Shopping, Google AI Overviews, or similar
Background in retail, CPG, digital advertising, or startup environments

Responsibilities

Own and grow consulting relationships with a portfolio of leading global brands, serving as their strategic advisor
Lead client calls with confidence — synthesizing performance trends, aligning on priorities, and proactively bringing new ideas to the table
Translate complex datasets and analyses into polished, persuasive narratives for executive and cross-functional stakeholders
Build and deliver high-quality client-facing materials — presentations, performance recaps, one-pagers, and strategic frameworks — that make data feel urgent and actionable
Conduct deep market, category, and competitor analyses to sharpen clients' ecommerce strategies and keep them ahead of fast-moving trends
Advise clients on how to win across both the traditional digital shelf and the emerging agentic shelf — where AI assistants like Amazon Rufus, ChatGPT Shopping, and Perplexity are increasingly driving purchase decisions
Identify optimization opportunities across AI shopping visibility, content, pricing, promotions, and advertising — and connect those levers to measurable business outcomes
Work inside a robust stack of AI tools — including Stackline's proprietary AI Visibility and Advisor platforms — to accelerate research, surface insights faster, and produce higher-quality deliverables in less time
Use AI to streamline recurring workflows: automated reporting, trend detection, content audits, and more
Identify opportunities to scale or automate existing service offerings, contributing to how the team evolves its delivery model
Generate performance reports and forecasts that connect historical data to forward-looking strategic recommendations