Account Manager, Strategic Accounts, Mechanical & Plumbing

VIATechnik • New York, NY

21h • Remote

About The Position

This role exists to grow VIATechnik's Mechanical and Plumbing client portfolio by doing two things with equal conviction: protecting and deepening the contractor relationships that anchor the studio, and building new ones from scratch. Roughly half of your focus will be on net-new business development with mechanical and plumbing contractors who are not yet working with VIATechnik. The other half is account stewardship, ensuring existing clients feel consistently served, continuously challenged, and always clear on the value VIATechnik delivers.

Purpose - You will help leading mechanical and plumbing contractors adopt BIM and VDC solutions that reduce costly coordination failures and improve project outcomes. Your work drives client success and studio growth in one of construction's fastest-evolving segments.

Growth - This role builds expertise across consultative sales, enterprise account management, and cross-functional delivery alignment in a firm that promotes from within and rewards people who build things that last.

Motivators - If you are energized by owning a book of business, balancing hunting with nurturing, and taking pride in long-term client relationships, this role was designed for you.

Requirements

• US work authorization is required.
• This role is not a fit for someone who relies on inbound leads or prefers account management without a new business mandate.

Nice To Haves

• Preference for candidates located in Chicago, Denver or NYC.

Responsibilities

• Grow and protect a portfolio of strategic M&P accounts, serving as the primary relationship manager for assigned clients and driving retention, expansion, and long-term partnership development.
• Build a consistent pipeline of net-new M&P clients by identifying, pursuing, and closing business with contractors not currently working with VIATechnik.
• Deepen existing account value by uncovering new service opportunities, expanding stakeholder relationships, and increasing multi-service engagement within assigned accounts.
• Strengthen delivery alignment by partnering with M&P Team Leads to keep client expectations, execution quality, and communication tightly coordinated throughout each project.
• Improve client experience by maintaining proactive communication, regular account reviews, and disciplined issue resolution that reinforces VIATechnik's reputation for high-quality delivery.
• Represent VIATechnik in the M&P market through industry events, in-person client visits, and ongoing market intelligence that supports network growth and brand development.
• Maintain a qualified pipeline of existing account opportunities and net-new M&P prospects in Salesforce, with accurate forecasting and consistent opportunity tracking.
• Develop proposals and account review materials that communicate value and ROI clearly, and lead prospects through a structured discovery and proposal process from outreach to close.
• Serve as VIATechnik's primary relationship holder for assigned M&P accounts, building trust with stakeholders who hold or influence purchasing decisions at the project and regional level.
• Identify opportunities for additional services and cross-selling within existing accounts, and participate in industry events and client visits to expand VIATechnik's contractor network.
• Partner with delivery teams to align project execution, staffing, and client expectations, surfacing risks early before they affect satisfaction or billing.
• Document and communicate outcomes achieved through VIATechnik services to reinforce client value and support long-term account retention.
• Work with Operations, Marketing, Finance, and People & Culture to support consistent execution and client satisfaction across all assigned accounts.
• Monitor market shifts, competitor activity, and emerging M&P technologies weekly, bringing relevant intelligence back to internal teams.

Benefits

• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen)
• Open and flexible time off
• A 401(k) plan that is fully vested immediately
• Home office setup costs
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed