Account Manager, Starlink Strategic Connectivity - Bastrop TX

VetJobs • Bastrop, TX

3d

About The Position

The Starlink Enterprise Account Management team serves as the point of contact for enterprise customers from contract signature through successful activation, ensuring contract terms are fulfilled. This role manages a portfolio of Strategic Connectivity accounts, owning the customer interface from onboarding through ongoing account management and long-term retention and growth. It focuses on social impact projects, developing strategies for financial sustainability and customer success, and supporting initiatives such as bridging digital divides, enabling education and healthcare in remote areas, and fostering economic inclusion.

Requirements

• Bachelor’s degree.
• At least 3 years of consulting, project management, or strategic planning experience.
• At least 2 years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers.
• Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed.
• Must meet ITAR eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Demonstrated leadership in negotiations.
• Ability to project manage multiple new products or programs from ideation to full-scale implementation.
• Track record of independently defining and managing complex projects with executive-level oversight.
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments.
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints.
• Excellent problem-solving and investigative skills, including uncovering root causes and driving systemic improvements.
• Outstanding written and verbal communication skills, including executive-level presentations, impact reports, and narrative-driven content.
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts.
• Ability to read, draft, and negotiate complex contract documents and discern requirements, deliverables, and risks.

Responsibilities

• Serve as the primary point of contact for a portfolio of Strategic Connectivity accounts, managing onboarding, account management, retention, and relationship growth from contract signature onward.
• Deliver customer service at scale to underserved communities.
• Develop engagement strategies and content that enable continuous growth and self-support in underserved communities.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
• Promote extreme ownership, continuous growth, and process efficiency.
• Shape Starlink’s social impact narrative and document stories, case studies, and reports demonstrating societal benefits in education, healthcare, and economic development.
• Manage strategic partnerships with external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.
• Advocate for internal policy changes that make social impact foundational to Starlink’s culture, including training, resource allocation, and performance incentives tied to impact goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level