Account Manager, Starlink Strategic Connectivity - Bastrop TX

Military Spouse Corporate Career Network • Bastrop, TX

2d

About The Position

The Starlink Enterprise Account Management team serves as the point of contact for enterprise customers from contract signature through activation, ensuring contract terms are fulfilled. This role manages a portfolio of Strategic Connectivity accounts, owning the customer interface from onboarding through ongoing account management and long-term retention and growth, with an emphasis on social and humanitarian impact.

The Account Manager focuses on projects that bridge digital divides in underserved communities, enable education and healthcare in remote areas, and foster economic inclusion, as well as initiatives with high human potential or strategic value. The role develops strategies for financial sustainability and ongoing customer success, supports scalable customer engagement and self-support, and helps define Starlink's social impact narrative through documentation of measurable societal benefits. It also manages strategic external partnerships and advocates for internal policies that make social impact a foundational part of Starlink's culture.

Requirements

• Bachelor's degree.
• At least 3 years of consulting, project management, or strategic planning experience.
• At least 2 years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers.
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed.
• Must meet U.S. government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Demonstrated leadership in negotiations.
• Ability to project manage multiple new products or programs from ideation through full-scale implementation.
• Track record of independently defining and managing complex projects with executive-level oversight.
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments.
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints.
• Excellent problem-solving and investigative skills, including uncovering root causes and driving systemic improvements.
• Outstanding written and verbal communication skills, including executive-level presentations, impact reports, and narrative-driven content.
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts.
• Ability to read, draft, and negotiate complex contract documents and discern requirements, deliverables, and risks.

Responsibilities

• Serve as the primary point of contact for a portfolio of Strategic Connectivity accounts, managing the customer relationship from contract signature through onboarding, ongoing account management, retention, and growth.
• Deliver customer service at scale to underserved communities.
• Develop engagement strategies and content for underserved communities that support continuous growth and self-support.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
• Promote extreme ownership to drive continuous growth and streamline process efficiency.
• Help define and shape Starlink's social impact narrative by documenting stories, case studies, and reports showing measurable societal benefits.
• Manage strategic partnerships with external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.
• Define and advocate for internal policy changes, including training programs, resource allocation, and performance incentives tied to social impact goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level