Account Manager, Special Servicing and Loan Workouts

Nesto Group(e) • Vancouver, BC

6d • CA$85,000 - CA$100,000 • Hybrid

About The Position

Commercial real estate default volumes are at historic highs, and CMLS Financial's Special Servicing team is at the centre of the action. As market conditions have intensified, so has the complexity and volume of files requiring close attention — from enforcement proceedings to loan restructuring to investor reporting obligations. We are building out a dedicated Special Servicing and Loan Workouts unit and are looking for a sharp, organized Account Manager to anchor it. This role is a foundational hire: you will help establish how the team operates, bring structure to a fast-moving environment, and grow alongside the function as it scales.

Requirements

• 2+ years of experience in mortgage servicing, credit analysis, loan workouts, or collections
• Working knowledge of mortgage legal framework, loan agreements, and security documentation, with comfort interacting with legal counsel
• Functional Excel proficiency: you can work with spreadsheets, build reports, and handle the data demands of a reporting-heavy role
• Strong organizational and documentation habits: you naturally bring structure to ambiguous situations
• Excellent written and verbal communication skills, with the ability to communicate clearly across internal teams and external parties
• Ability to manage multiple priorities and deadlines independently in a fast-paced environment

Nice To Haves

• Commercial mortgage servicing or default management experience
• Familiarity with CMHC-insured loans, CMBS structures, or institutional lending programs
• Experience preparing or reviewing credit memos, loan modification proposals, or restructuring recommendations
• University degree in Business, Finance, Accounting, or Real Estate

Responsibilities

• Run monthly CMHC reporting and investor reporting independently, ensuring accuracy and timely delivery to internal and external stakeholders
• Maintain comprehensive case documentation for all default and special loan files, so the team always has a clear, current record of where each file stands
• Keep the team organized across active files, escalation timelines, and regulatory obligations — you are the operational backbone of the unit
• Support preparation of credit memos and approval recommendations for default and program loans, including updated underwriting analysis
• Coordinate with legal counsel, internal teams, and external stakeholders as files move through enforcement or restructuring proceedings
• Track and flag emerging risks or deadlines across the portfolio so nothing falls through the cracks
• Contribute to process improvement efforts that increase transparency, consistency, and reporting accuracy across the team

Benefits

• Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage
• $1,500 combined annual flex fund for things like gym memberships or extra medical needs
• 4 weeks of vacation plus 8 personal floater days
• Access to a group RRSP/DPSP plan featuring competitive company-matching contributions
• Telemedicine Services via Dialogue and coverage for licensed practitioner services
• Robust Maternity and Parental Leave Top-Up programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree