Commercial Loan Servicing Manager

CFBank • Orange, OH

1d • Onsite

About The Position

The Commercial Loan Servicing Manager position is a lead role responsible for commercial loan servicing and various administrative duties in support of the Commercial lending line of business. This is a highly leveraged position that is cross-trained to support various areas within the loan operations function with a wide range of daily task-related responsibility as well as internal and external customer service responsibility.

Requirements

• Commercial loan servicing experience
• Administrative duties experience
• Loan operations experience
• Customer service experience
• Reporting development experience
• Accounting reconciliation experience
• Knowledge of processing, quality assurance, documentation, and loan disbursement
• Ability to identify, resolve, and escalate issues
• Sound judgment
• Effective prioritization
• Solutions-oriented mindset
• Compliance with internal security policies and procedures
• Maintenance of customer confidentiality

Nice To Haves

• Leadership experience
• Mentoring and developing team members
• Experience with wire transfers
• Experience supporting senior leadership

Responsibilities

• Provide leadership within the loan servicing function by guiding team workflows, mentoring and developing team members, and ensuring consistent execution of servicing standards and best practices.
• Execute a wide range of loan administration functions, including system set-up, documentation review, collection of follow-up items, transaction processing (e.g., wire transfers), loan servicing activities, and research and resolution of discrepancies.
• Serve as a primary point of contact for internal partners and external clients, delivering responsive, high-quality customer service.
• Collaborate on and/or lead the development of reporting to support senior leadership in performance assessment, business continuity, policy adherence, risk mitigation, and regulatory compliance.
• Support Accounting by reconciling commercial loan transactions to corresponding General Ledger accounts, while assisting with reporting and internal service needs.
• Act as a generalist and trusted internal resource, supporting loan operations partners across functions including processing, quality assurance, documentation, and loan disbursement.
• Proactively identify, resolve, and escalate issues and opportunities, demonstrating sound judgment, effective prioritization, and a solutions-oriented mindset.
• Comply with internal security policies and procedures and maintain customer confidentiality at all times.

Benefits

• Career advancement and skill enhancement opportunities
• Visibility to the Executive team
• Dependent coverage
• Generous PTO
• Federal Holidays
• Paid Parental Leave for those who qualify for eligibility
• "Accelerated" 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3 year vesting
• Employee Banking Products and Services
• Direct Deposit of payroll to CFBank Account
• Employee Assistance Program with a wide range of free resources such as estate planning and wellness resources
• Collaborative environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed