Lead Commercial Loan Servicing Specialist

Wells Fargo•Minneapolis, MN

1d•$100,000 - $179,000•Hybrid

About The Position

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist as part of the Commercial Banking Operations Division. In this role, you will lead a variety of servicing activities for complex commercial products. You will serve as the primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs. You will review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications. You will also serve as an escalation point in the resolution of client issues, conduct quality reviews, and monitor key performance metrics as related to efficiencies and effective processes. Additionally, you will coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance, and interact with internal and external customers. You will evaluate and upload data into the systems of record, research complex business and operational decisions, and ensure compliance with all policies, procedures, and regulatory requirements. You will strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and may contribute to strategic initiatives and projects. You will make decisions in complex and multi-faceted situations requiring a solid understanding of the function, policies, procedures, and compliance requirements that influence and lead the broader work team to meet deliverables and drive new initiatives.

Requirements

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of experience recommending and documenting business procedures and best practices, identifying process gaps, and offering alternatives
5+ years of financial services experience
Experience supporting business execution, implementation, or strategic initiatives
Experience updating and certifying procedures
Controls management experience including the implementation of governance documents
Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
Skilled in reviewing and editing material authored by others
Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
Experience completing quality control assessments of the work performed by team
Experience in serving as team lead or escalation point
Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
Partners with clients to review audience and develop strategy to address technical documentation needs

Responsibilities

Lead a variety of servicing activities for complex commercial products
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
Evaluate and upload data into the systems of record
Research complex business and operational decisions
Ensure compliance with all policies, procedures, and regulatory requirements
Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives