Account Manager (SMB/Scaled) (Copy)

Air • New York, NY

5d • $100,000 - $140,000 • Hybrid

About The Position

Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. This role requires in-office attendance at least 3 days/week in New York City. As a Scaled Account Manager at Air, you'll own a large book of business and serve as a strategic partner to your customers — educating them on new product lines and tiers, driving adoption, and identifying upsell opportunities that align with their needs. Your goal: ensure every customer realizes the full value of Air's evolving platform while growing revenue through smart, intentional account management. This is a revenue-generating role that blends relationship building with real business impact. You'll carry a quota with variable compensation, directly tying your success to the company's growth. We're looking for someone who is customer-obsessed, commercially minded, and energized by building relationships that drive results. You're resourceful, low-ego, and take full ownership of outcomes. You don't wait for permission — you find a way.

Requirements

• Thrive in fast-moving environments where ownership matters.
• Energetic, focused, and bring genuine determination to work.
• Willingness to wear multiple hats in a startup environment.
• 2+ years as an Account Manager or Account Executive in a B2B SaaS environment.
• Demonstrated ability to drive revenue through expansion, renewals, and product adoption.
• Consistent track record of meeting or exceeding quota and key performance targets.
• Strong relationship management skills with the ability to build trust and influence decision-makers at every level.
• Effective storyteller — comfortable creating polished, customer-facing materials like onboarding guides, QBRs, and success plans.
• Data-driven approach to managing your book, tracking product usage, health scores, engagement, and retention to inform how you prioritize and act.
• High personal standards, pride in your work, and a desire to build something meaningful alongside a driven, collaborative team.

Responsibilities

• Own a large book of business and serve as a strategic partner to customers.
• Educate customers on new product lines and tiers.
• Drive adoption of Air's platform.
• Identify upsell opportunities that align with customer needs.
• Ensure customers realize the full value of Air's evolving platform.
• Grow revenue through smart, intentional account management.
• Meet or exceed quota and key performance targets.
• Manage customer relationships, build trust, and influence decision-makers.
• Create customer-facing materials like onboarding guides, QBRs, and success plans.
• Use a data-driven approach to manage accounts, tracking product usage, health scores, engagement, and retention.
• Drive revenue growth and retention across your book of business.
• Act as a consultative seller, connecting product capabilities to business outcomes.
• Act as a trusted advisor and strategic partner to customers.
• Foster customer advocacy through building trust and delivering results.

Benefits

• Competitive medical, dental, and vision insurance, along with dependent coverage.
• Generous work-from-home stipend.
• Professional development reimbursement.
• Unlimited vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed