Account Manager, Services (US)

Whop•Brooklyn, NY

5d•Onsite

About The Position

We are hiring a dedicated commercial partner for Whop's services and industrial customers after the close. This role is for individuals who own Net Revenue Retention (NRR), multi-location growth, and cross-sell of payments, ads, treasury, and cards across approximately 100 top relationships. This is not a traditional sales role, but rather for operators who own retention and growth. Ideal candidates are internet-business or services operators who have generated significant revenue and can demonstrate ownership of outcomes with owner-operated/family businesses. Alternatively, candidates could be top Account Managers or founding Customer Success-Account Managers from field-service, industrial, or payments SaaS who have managed expansion books. High-touch relationship owners with a retention and growth mindset, who are problem-solvers rather than just ticket-takers, are also encouraged to apply. This role requires individuals who can operate autonomously without a rigid playbook.

Requirements

Internet-business or services operator who has made real money and owns outcomes with owner-operated / family businesses
Top AM / founding CS-AM from field-service, industrial, or payments SaaS who owned expansion books
High-touch relationship owner with a retention + growth mindset
Fixer, not ticket-taker
Ability to operate without a playbook for every call