Account Manager, Service

ALKEGEN • Tonawanda, NY

30d • $19 - $24 • Onsite

About The Position

Alkegen has an exciting opportunity for a Service Account Manager to join our Commercial Excellence team. If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today! The work hours for this role are Monday-Friday 8 AM to 5 PM ET.

Alkegen is an innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!

Requirements

• High School Diploma required.
• A minimum of 2-5 years of customer service experience
• Must have excellent organizational and communication skills and strong detail orientation
• Capable of handling multiple priorities and adapting to change with ease
• Willing to take on additional tasks and work effectively on a team
• Proficiency in Microsoft Word and Excel required
• Ability to rotate with other CSR's to provide holiday coverage

Nice To Haves

• Associate's or Bachelor's degree in relevant field preferred
• Manufacturing company experience preferred
• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
• knowledge of Oracle preferred

Responsibilities

• Receives and processes customer orders, inquiries covering items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
• May be responsible for checking prices and validating configurations.
• Serves as communication link between customers and commercial to assure responsiveness.
• Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.
• Responsible for slotting order deliveries into the production schedule and communicating changes in demand or requested delivery dates.
• Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Benefits

• The company states that they strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before.
• The company believes that diversity and inclusion is central to this mission and to our impact.
• The company's diverse and inclusive culture drives our growth & innovation and they nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
• Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED