Account Service Manager

Elevance Health•Palo Alto, CA

6d•$86,600 - $129,900•Onsite

About The Position

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
Sales license may be required.

Nice To Haves

Travels to worksite and other locations as necessary.
Experience as a HR generalist preferred.
Account management experience preferred.
Client facing experience strongly preferred.

Responsibilities

Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
Makes recommendations for improvements to meet customers' expectations.
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.