Account Manager SCC Partner

CDW•Chicago, IL

5d•Onsite

About The Position

The Partner Sales Contact Center Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager’s primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing unmatched customer experience to all of CDW’s new and existing customers.

Requirements

High School diploma or equivalent
1 year of call center experience
1 year of sales experience
Strong interest in sales
Must be able to work independently and in a team-oriented environment
Proven ability to multitask and balance multiple priorities in an ever-changing environment
Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
Strong organization skills

Responsibilities

Outbound calling to potential and established customers everyday
Establishing and growing relationships with key account decision makers
Closing sales and overcoming customer objections
Positioning CDW and partner solutions as a strategic advantage to our customers’ long-term needs
Provide sales and service to new and existing customers through inbound and outbound calls
Meet or exceed assigned sales quotas and ensure other performance goals are met
Sell additional services or products by recognizing opportunities to up-sell solutions
Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
Proactively call out to customers when needed for service-related matters
Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
Demonstrate ability to close sales and overcome customer objections
Maintain CDW’s values and Philosophies of Success