Account Manager, Sales

Carter's•Atlanta, GA

About The Position

The Sales Manager reports to the Sr. Director of Sales and supports and grows Carter’s wholesale business, specifically with department stores. This analytical sales role partners with cross-functional teams and retail buyers to support business strategy, identify growth opportunities, and ensure strong execution of Carter’s brands. The position offers exposure to senior leadership and major national retailers. The role is weighted 75% toward account management and 25% toward account support. Account management includes pursuing sales and profit goals, developing retail relationships and account growth strategies, analyzing customer and market performance, coordinating with internal teams, visiting stores, and executing marketing initiatives. Account support includes product assortment planning, reviewing inventory and open-to-buy plans, monitoring account performance, improving processes, providing data-driven insights, and handling day-to-day account needs.

Requirements

At least 4 years of successful experience in domestic retail apparel.
Ability to influence others and build strong, productive partnerships, including removing barriers to achieving goals through relationship-building.
Strong decision-making, organizational, negotiation, and problem-solving skills; willingness to take calculated risks and offer a point of view.
Ability to communicate and present complex ideas and strategic initiatives effectively to internal and external partners at all levels.
Demonstrated experience leading a team and a passion for developing others.
Strong analytical skills and retail math knowledge.

Nice To Haves

Knowledge of the retail fashion industry, children’s business, and ecommerce.
Ability to negotiate, troubleshoot, and problem-solve while maintaining positive customer relationships.

Responsibilities

Lead, pursue, and deliver sales and profit goals for assigned accounts.
Build relationships with retail partners by understanding customer objectives, category dynamics, and the competitive landscape.
Analyze customer business performance to identify and develop new business opportunities.
Create and present short- and long-term account growth strategies, including market share expansion.
Analyze market trends, customer needs, and competitor activity in collaboration with Merchandising, Marketing, Operations, Distribution, and Finance.
Visit customer stores and competitors’ stores to understand product performance and offerings.
Participate in cross-functional projects, communicate a clear point of view, and incorporate feedback.
Coordinate and execute co-op marketing initiatives with creative, in-store, and brand marketing teams.
Provide leadership and strategy execution to the sales team for specific accounts.
Plan and manage product assortments for accounts.
Review customer open-to-buy plans and inventory levels monthly to help maintain healthy stock levels.
Monitor key performance indicators and prepare reports to track account health, identify trends, and recommend actions.
Implement process improvements to increase operational efficiency in account management.
Use market research, sales data, and competitive intelligence to provide insights supporting growth strategies.
Lead special projects and ad hoc analyses as required.
Manage day-to-day account maintenance, including order troubleshooting, operational follow-up, and chargeback research.