Account Manager - Sales Trainee

Millcraft•Green Bay, WI

3d•Onsite

About The Position

The Account Manager – Sales Trainee actively engages with customers, suppliers and prospects. They generate leads and revenue through networking events, referrals, current customers and cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. You will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to facilities solutions, signage and graphics, specialized packaging supplies and equipment, we serve a broad range of industries, including commercial print, food and beverage, e-commerce, education, industrial manufacturers, garment decorating and so much more. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

Requirements

Exceptional communication skills, particularly adept at articulate verbal expression
Proficient in crafting polished and sophisticated written communications
Diligent and proactive in delivering superior customer service
Capable of engaging with individuals at all levels with professionalism and effectiveness
Skilled in the art of persuasion and positive influence
Savvy negotiator with a keen ability to achieve favorable outcomes
Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment
Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageous
Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness
Exemplary trustworthiness and commitment to upholding integrity across all endeavors
Projects a professional image and adeptly represents the company's interests both internally and externally
Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks

Nice To Haves

Experience with D365, Power BI

Responsibilities

Cultivate and nurture robust strategic relationships with key clients to ensure long-term partnerships built on growth and mutual success
Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image
Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs
Provide comprehensive support, guidance and direction to customer experience reps regarding requirements, specifications, quotes, pricing and quality standard needs of the customer
Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement
Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person and video conferencing.
Initiate and execute cold calls and email outreach to generate leads and expand the customer base
Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities and sales activities in the CRM
Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions
Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clients
Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines.
Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization. (In accordance with company guidelines)
Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness.
Actively contributes to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.
Participate in team meetings and projects as needed
Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
Any and all other duties as required by the business or manager