Account Manager, Public Sector
About The Position
Atlassian is continuing to drive investments focused on developing our largest, most strategic customers across Public Sector. We partner with 82% of the Fortune 500 and work with teams at US Space Force, US Department of Defense, NASA and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our team drives retention and accelerates expansion, contributing to the transformation of our largest Public Sector customers. This role will cover our most strategic FSI, DoD and IC customers. You will enhance revenue growth by ensuring high customer retention, proactively engaging on expansion opportunities, and leading upsell, upgrade, and cross-sell efforts. Collaboration with our Global Sales Team, including strategic account planning and cross-functional partnerships, is essential for driving total book of business growth. We are proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services.
Requirements
- 5+ years in account management, inside sales, or customer success across Department of Defense / Intelligence Community / Federal System Integrator customers
- Familiarity with Federal Acquisition Regulation (FAR) and defense trade controls like ITAR
- Proven ability to develop effective relationships both internal and external to achieve outcomes
- Experience with account planning, prioritizing customer engagements to maximize growth and retention
- Track record of meeting or exceeding performance goals
- Experience with a large Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals
- Experience working with Channel Partners to retain and grow customer accounts
Nice To Haves
- Experience with complex, end-to-end sales cycles is preferred
Responsibilities
- Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
- Drive best-in-class retention across your customer base.
- Develop Senior and Executive relationships via video and in-person.
- Manage high-value renewals and expansions across our product portfolio.
- Identify growth opportunities through effective discovery and qualification
- Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.
- Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis
- Maintain understanding of product updates and articulate improvements to customers and partners.
- Ensure accurate forecasting, opportunity hygiene and project documentation.
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
