Japanese Account Manager / Loc. Project Manager

TransPerfect•San Diego, CA

17d

About The Position

The Account Manager (AM) is the main point of contact with internal business partners to gather project requirements and implement execution strategies to meet the business objectives. As a business partner, the AM reviews the business strategy, objectives and facilitates the initiation of the creative process. Serving as the manager within the Account team, this role ensures client satisfaction, the cross functional process management within B&D and oversees the creative execution of projects from concept through completion. Working with the brand leaders, ensures the creative solution meets the partner’s strategy, schedule and budget expectations while ensuring brand and legal standards have been met are critical responsibilities of this position. Will support the client’s wide Sales and Marketing, and will handle Owner Services, Legal and external M&S partners. Support and work closely with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions. Work closely with teams on the creation of marketing/sales materials and communications in English and Japanese. Work with external vendors in North America and Asia including, but not limited to, translators, photographers, digital marketing agencies, direct mail houses, etc. Work with external Marketing and Sales partner vendors in North America and Asia to create content and co-ordinate direct mail and/or email campaigns. Work with sales center technology department to add all new necessary translations in Japanese upon updated English version. Work with owner communication department to create and update all owner communication in Japanese include how to use guide, after the purchase, welcome email and all letters send to owners. Work with training and development department to create all Sales and Marketing materials in Japanese. Works with sales, marketing and brand teams to secure briefs and document project requirements Ensures all stakeholders are aligned prior to project initiation Creates project plans, including setting targets for milestones and meeting deadlines Communicates with senior leadership on high profile project timelines and status Identifies requests that require higher level brand input Adheres to client service level agreements in concert with the business and tracks results Directly manages and delivers on customer communications needs on time and on budget Implements communications execution strategies through the standard department processes Builds strong relationships across functional teams built on respect and trust Has solid knowledge of businesses, products and brands Manages project schedule templates in workflow system

Requirements

Minimum of 3-5 years advertising agency account management, in-house communications, project management or equivalent experience required.
Must be fluent in English.
Must be a native Japanese speaker or have native level fluency (reading/writing/speaking/translating Japanese).
Experienced in creating materials in all mediums including print, video and digital.
Ability to understand business strategy to build a project and action plan.
Demonstrated ability to manage several projects simultaneously, involving various operational units.
Bachelors Degree

Nice To Haves

Process development and management experience a plus.
Marketing or sales experience a plus.
Willingness to travel occasionally.

Responsibilities

Gather project requirements and implement execution strategies to meet business objectives.
Review business strategy and objectives, and facilitate the initiation of the creative process.
Ensure client satisfaction, manage cross-functional processes, and oversee creative execution from concept to completion.
Ensure creative solutions meet partner's strategy, schedule, and budget expectations, while adhering to brand and legal standards.
Support client's Sales and Marketing, Owner Services, Legal, and external M&S partners.
Support and work closely with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions.
Create marketing/sales materials and communications in English and Japanese.
Work with external vendors (translators, photographers, digital marketing agencies, direct mail houses) in North America and Asia.
Create content and coordinate direct mail and/or email campaigns with external Marketing and Sales partner vendors.
Add necessary Japanese translations to the sales center technology system upon updated English versions.
Create and update owner communications in Japanese, including how-to guides, post-purchase information, welcome emails, and letters.
Create Sales and Marketing materials in Japanese with the training and development department.
Secure briefs and document project requirements with sales, marketing, and brand teams.
Ensure all stakeholders are aligned prior to project initiation.
Create project plans, set targets for milestones, and meet deadlines.
Communicate high-profile project timelines and status to senior leadership.
Identify requests requiring higher-level brand input.
Adhere to client service level agreements and track results.
Directly manage and deliver customer communications needs on time and on budget.
Implement communications execution strategies through standard department processes.
Build strong relationships across functional teams.
Manage project schedule templates in the workflow system.
Create owner testimonial videos and arrange all necessary items in Japanese, including communication with owners.